Customers see real production status themselves, without emailing to ask.
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“Where’s my order?” is a support ticket every made-to-order brand gets, because the customer has no way to check for themselves. This puts the same production status your team already sees in the customer’s own account.
It’s not a separate tracking system to maintain. It reads the same manufacturing order status as everything else, just presented for the customer rather than for ops.
Questions
- Is this the same status support sees on the order page?
- Yes. The same manufacturing order status, shown in a form built for the customer rather than your team.
Setting this up? Read the technical docs.